Returns & Exchanges

At Planet of the Vapes®, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return policy on most unused electronics and a specialized satisfaction guarantee on select vaporizers. If your device doesn't meet your expectations, our dedicated support team is here to facilitate a smooth return or exchange process.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via the online portal or email to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Prepare the Package

  Securely pack the item in its original manufacturer packaging, ensuring all accessories, manuals, and components are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return, we will process your refund or store credit within 3-5 business days to your original payment method.